
The Zoom HDX Plugin (Arrow in Blue) is the installer for the client. The VDI plugin on the left goes on the VDA (Arrow Red). VDI Release Version 5.7.6 – Zoom Help Center Zoom always recommends updating the Zoom Plugin after updating the Zoom VDI application, as many new features require an updated plugin.” Installing a plugin with a version greater than the Zoom VDI application is not supported. “To be compatible, the plugin version must be equal or less than the Zoom VDI application version. In your case, test things before you deploy. I always find it safe to upgrade the VDI installer first (Citrix VDA), as it will be greater than the Zoom HDX Plugin on the clients. It will not work the way it is supposed to, and the offloading process will NOT occur. Suppose the client has a newer plugin installed than the backend VDA VDI install.

Remember when upgrading the plugins, the VDA VDI installer must be at the same version or newer than the plugin on the clients.

This is a link to show you the backward compatibility for Citrix and how to get the downloads: VDI downloads and backward compatibility Chart Remember: it’s important to make sure the Plugin needs to match the Client and VDI sides. We provided a URL for the employee to go and download this.

The information here is strictly for informational purposes.

However, I updated some screenshots to reflect a new version. At the time of writing this blog, I tested everything on an older version. There is information added in the document for education purposes as well. This guide is geared around explaining how Zoom and Citrix work together, and it will show you the architecture and provide information for what is needed on clients.
